FAQ

Shipping & Delivery

• Where do you ship?
• How much does shipping cost? Do you offer free shipping?
• What are your shipping methods and how long do they take?
• Can I change the delivery address after placing my order?
• How can I track my order?

Returns & Refunds

• What is your return policy?
• How do I return my order?
• How long does it take to get my refund?
• What can I do if my order arrives damaged?

Orders & Payment

• Which payment methods are accepted?
• Can I change or cancel my order?
• Where can I review my order history?
• What can I do if my payment or order is declined?

Account & Emails

• How do I reset or change my password?
• What can I do if I can’t login to my account?
• How can I subscribe to or cancel Greenvines email subscriptions?
• I’m a subscriber, but I’m not receiving any newsletters.

Product Information

• Is your packaging recyclable?
• Are your products all-natural?
• Does Greenvines test on animals?
• Are your products vegan?
• Can I use your products while pregnant?
• Are your products safe for all ages?

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• I have more questions.
• Press, social media, influencer, event or other collaboration opportunities.