What can I do if my payment or order is declined?

If your payment has been declined, you will need to place your order again. We are unable to reinstate an order once payment has been declined.

To ensure payment won’t be declined, please make sure your card details are entered correctly including the 3 digit security code on the back of your card.

If payment is declined, please contact your bank or card provider first to check for any issues. Alternatively, please try paying with another card.

If you are still having problems, please contact our customer care team at info@greenvines.com.tw and we will do our best to assist you.